Terms & Condition

Terms and Conditions – Bright Curtains & Rods

Effective Date: 1st July 2026

Website: https://brightcurtains.co.ke/

Welcome to Bright Curtains & Rods. By accessing or using our website, purchasing our products, or utilizing our services (including custom fitting, tailoring, and delivery), you agree to be bound by the following Terms and Conditions (“Terms”). Please read them carefully before placing an order.

1. General Overview

  • Bright Curtains & Rods (“we,” “us,” or “our”) operates the e-commerce store at brightcurtains.co.ke.
  • By placing an order with us, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
  • We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website constitutes acceptance of any changes.

2. Products, Fabric Availability & Pricing

  • Product Descriptions: We strive to display the colors, textures, and measurements of our curtains, sheers, rod sets, and window hardware as accurately as possible. However, actual colors may vary slightly depending on screen settings, lighting, or fabric dye lots.
  • Pricing: All prices listed on our website are in Kenyan Shillings (KES) unless stated otherwise. Prices are subject to change without prior notice.
  • Stock & Fabric Availability: All orders are subject to stock availability. In the rare event that a selected fabric or rod design is out of stock after an order is placed, we will notify you immediately to offer an alternative or a full refund.

3. Custom Measurements & Tailoring

  • Accuracy of Measurements: Customers are responsible for providing accurate window measurements when placing custom orders. Bright Curtains & Rods is not responsible for misfits resulting from incorrect measurements provided by the customer.
  • Measurements/Fitting Assistance: If you request our team to conduct site visits for measurements or installation, additional service fees may apply depending on your location.

4. Orders & Payment

  • Order Acceptance: Your receipt of an electronic order confirmation does not signify our final acceptance of your order. We reserve the right to accept or decline your order for any reason.
  • Payment Methods: We accept payments via M-Pesa, bank transfers, and major credit/debit cards.
  • Payment Terms:
    • Full payment or a mandatory deposit (as specified at checkout or invoice) is required before we begin processing or tailoring custom orders.
    • Remaining balances (if applicable) must be cleared prior to or upon delivery/installation.

5. Delivery & Shipping

  • Delivery Areas: We deliver across Kenya via our trusted courier partners and local delivery agents.
  • Delivery Timelines: Delivery timelines vary depending on whether the item is ready-made or custom-tailored:
    • Ready-made items: Typically dispatched within 1–3 business days.
    • Custom orders: Tailoring and delivery schedules will be communicated at the time of order confirmation.
  • Delivery Fees: Shipping costs are calculated at checkout or communicated directly based on your delivery destination.
  • Risk of Loss: Risk of loss or damage to products passes to you upon delivery to the designated address or upon pickup by your chosen courier.

6. Installation Services

  • Installation services (e.g., mounting curtain rods, tracks, or brackets) are offered as an add-on service within specific geographic areas.
  • Customers must ensure that the installation site (walls, window frames) is structurally sound and accessible before our technicians arrive.

7. Returns, Refunds & Exchanges

  • Custom/Tailored Items: Custom-made curtains, alterations, and cut fabrics cannot be returned or exchanged unless there is a clear manufacturing defect or a mistake on our part.
  • Ready-Made & Hardware Items:
    • Unopened, unused ready-made items and hardware in their original packaging can be returned or exchanged within 7 days of receipt.
    • Customers are responsible for return shipping costs unless the return is due to our error.
  • Defective or Damaged Goods: If you receive a damaged or incorrect item, please notify us within 24 hours of delivery with photographic evidence so we can arrange a replacement or repair.

8. Intellectual Property

All content on brightcurtains.co.ke, including text, graphics, logos, images, product designs, and software, is the property of Bright Curtains & Rods and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.

9. Limitation of Liability

Bright Curtains & Rods shall not be liable for any indirect, incidental, or consequential damages resulting from:

  • Misuse or improper care of fabrics and curtain hardware.
  • Structural wall damage resulting from customer self-installation.
  • Delays caused by third-party delivery services or unforeseeable circumstances (force majeure).

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising under these Terms shall be subject to the jurisdiction of Kenyan courts.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

  • Website: https://brightcurtains.co.ke/
  • Physical Location: Pangani Shopping Centre, Nairobi, Kenya
  • Phone / WhatsApp: +254 700 404129
  • Email: info@brightcurtains.co.ke