Bright Curtains & Rods Return & Refund Policy

Effective Date: July 2026

At Bright Curtains & Rods, customer satisfaction is our priority. We are committed to delivering premium-quality window treatments and exceptional service. Please review our Return & Refund Policy before placing your order.

1. Custom-Made Products

Most of our products, including custom curtains, sheers, blinds, rails, and rods, are made to your specific measurements and design preferences.

Because these products are custom-made, they cannot be returned, exchanged, or refunded unless:

• The product received is defective or damaged.
• The wrong product was supplied.
• The product does not match the confirmed order specifications.

2. Ready-Made Products

Ready-made items may be returned within 7 days of purchase, provided they:

• Are unused and in their original condition.
• Are returned in their original packaging.
• Include proof of purchase or receipt.

Once inspected and approved, we will offer an exchange, store credit, or refund where applicable.

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery by contacting our customer support team.

To help us process your request quickly, please provide:

• Your order number.
• Clear photographs of the product and packaging.
• A brief description of the issue.

After verification, we will repair, replace, or refund the affected product at no additional cost.

4. Measurements & Customer Responsibility

For customer-provided measurements, Bright Curtains & Rods is not responsible for fitting issues resulting from incorrect measurements.

We strongly recommend using our Free Measurement Service to ensure accurate sizing and a perfect fit.

5. Installation Services

If installation is carried out by Bright Curtains & Rods and any workmanship issues arise, please notify us within 7 days of installation.

Our team will inspect the work and, where necessary, correct any installation-related issues at no extra charge.

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-made curtains and sheers.
• Custom blinds.
• Cut fabrics.
• Installed rails, rods, or blinds (unless faulty or incorrectly installed).
• Clearance or sale items marked as final sale.
• Products damaged through misuse, improper handling, or normal wear and tear.

7. Refund Processing

Where a refund is approved:

• Refunds will be processed using the original payment method whenever possible.
• Processing may take 5–10 business days, depending on your payment provider.

8. Order Cancellations

Orders for ready-made products may be cancelled before dispatch.

Custom-made orders may only be cancelled before production begins. Once production has started, cancellation charges may apply to cover materials and labour already incurred.

9. Contact Us

If you have any questions about your order or this policy, we’re here to help.

Bright Curtains & Rods

Phone / WhatsApp: +254 700 404129

Thank you for choosing Bright Curtains & Rods. We appreciate your trust and look forward to helping you create beautiful, elegant spaces.